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portfolio
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publications
Structural estimation of the Newsvendor model: An Application to Reserving Operating Room Time
Management Science, 54(1), 41-55, 2008
Competing retailers and inventory: An empirical investigation of General Motors’ dealerships in isolated markets
Management Science, 55(9), 1586-1604, 2009
Drivers of finished-goods inventory in the U.S. automotive industry
Management Science, 56(1), 202-216, 2010
Structural estimation of the effect of stock-outs
Management Science, 56(7), 1127-1145, 2010
Combinatorial Auctions for Procurement: An Empirical Study of the Chilean School Meals Auction Permalink
Management Science, 58(8), 1458-1481, 2012 | DOI: 10.1287/mnsc.1110.1496
Measuring the Effect of Queues on Customer Purchases
Management Science, 59(8), 1743-1763, 2013
Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach Permalink
Management Science, 60(5), 1180-1201, 2014 | DOI: 10.1287/mnsc.2013.1814
ICU Admission Control: An Empirical Study of Capacity Allocation and Its Implication for Patient Outcomes Permalink
Management Science, 61(1), 19-38, 2015 | DOI: 10.1287/mnsc.2014.2057
Association among Intensive Care Unit Congestion, Intensive Care Unit Admission Decision, and Patient Outcomes Permalink
Critical Care Medicine, 44(10), 1814-1821, 2016 | DOI: 10.1097/CCM.0000000000001850
Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships Permalink
Management Science, 65(4), 1455-1947, 2018 | DOI: 10.1287/mnsc.2017.3014
Empirical Operations Management in MS and M&SOM: A Review of the Last Two Decades Permalink
Manufacturing & Service Operations Management, 22(4), 645-867, 2019 | DOI: 10.1287/msom.2018.0755
Why empirical research is good for Operations Management, and what is good empirical Operations Management? Permalink
Manufacturing & Service Operations Management, 22(1), 170-178, 2020 | DOI: 10.1287/msom.2019.0812
Ordering sequential competitions to reduce order relevance: Soccer penalty shootouts Permalink
PloS one, 15(12), e0243786, 2020 | DOI: 10.1371/journal.pone.0243786
Labor Planning and Shift Scheduling in Retail Stores Using Customer Traffic Data Permalink
SSRN, 2020 | DOI: 10.2139/ssrn.3695353
Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centers Permalink
Manufacturing & Service Operations Management, 23(4), 854-875, 2021 | DOI: 10.1287/msom.2020.0897
Retail in High Definition: Monitoring customer assistance through video analytics Permalink
Manufacturing & Service Operations Management, 23(5), 1025-1042, 2021 | DOI: 10.1287/msom.2020.0865
The social divide of social distancing: Shelter-in-place behavior in Santiago during the COVID-19 pandemic Permalink
Management Science, 68(3), 2016-2027, 2022 | DOI: 10.1287/mnsc.2021.4240
Replacing quarantine of COVID-19 contacts with periodic testing is also effective in mitigating the risk of transmission Permalink
Scientific Reports, 12, 3620, 2022 | DOI: 10.1038/s41598-022-07447-2
Identifying Factors Predicting Kidney Graft Survival in Chile Using Elastic-Net-Regularized Cox Regression Permalink
Medicina, 58(10), 1348, 2022 | DOI: 10.3390/medicina58101348
Service design to balance waiting time and infection risk: An application for elections during the COVID-19 pandemic Permalink
Service Science, 14(2), 90-109, 2022 | DOI: 10.1287/serv.2021.0290
Analytics Saves Lives during the Covid-19 Crisis in Chile Permalink
INFORMS Journal of Applied Analytics, 53(1), 1-95, 2023 | DOI: 10.1287/inte.2022.1149
Balancing Agent Retention and Waiting Time in Service Platforms Permalink
Operations Research, 71(3), 791-1020, 2023 | DOI: 10.1287/opre.2022.2418
Saving Millions in Procurement Through Data Science and Market Design Permalink
INFORMS Journal of Applied Analytics, 55(2), 101-120, 2024 | DOI: 10.1287/inte.2023.0002
How Managers Can Use Purchaser Performance Information to Improve Procurement Efficiency Permalink
National Bureau of Economic Research, Working Paper No. 32141, 2024 | DOI: 10.3386/w32141
The comparative performance of models predicting patient and graft survival after kidney transplantation: A systematic review Permalink
Transplantation Reviews, 29(3), 2025 | DOI: 10.1016/j.trre.2025.100934
talks
Designing Incentives to Reduce Public Spending: Field Experiments in Government Procurement
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Designing Incentives to Reduce Public Spending: Field Experiments in Government Procurement
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teaching
ENECO451 - Managerial Economics
Undergraduate Course, Ingenieria Comercial, University of Chile, 2024
ENOPE415 - Operations Management
Undergraduate Course, Ingenieria Comercial, University of Chile, 2024
Data-Driven Decision Making
Master's Course, Master in Business Analytics, Universidad de Chile, 2025