CV

Education

• Ph.D in Version Control Theory, GitHub University, 2018 (expected)
• M.S. in Jekyll, GitHub University, 2014
• B.S. in GitHub, GitHub University, 2012

Work experience

• Spring 2024: Academic Pages Collaborator
  • GitHub University
  • Duties includes: Updates and improvements to template
  • Supervisor: The Users
• Fall 2015: Research Assistant
  • GitHub University
  • Duties included: Merging pull requests
  • Supervisor: Professor Hub
• Summer 2015: Research Assistant
  • GitHub University
  • Duties included: Tagging issues
  • Supervisor: Professor Git

Skills

• Skill 1
• Skill 2
  • Sub-skill 2.1
  • Sub-skill 2.2
  • Sub-skill 2.3
• Skill 3

Publications

Can Behavioral Nudges Improve Capacity Utilization in Healthcare Operations? A Field Experiment in Medical Appointments Permalink

The comparative performance of models predicting patient and graft survival after kidney transplantation: A systematic review Permalink

How Managers Can Use Purchaser Performance Information to Improve Procurement Efficiency Permalink

Saving Millions in Procurement Through Data Science and Market Design Permalink

Balancing Agent Retention and Waiting Time in Service Platforms Permalink

Analytics Saves Lives during the Covid-19 Crisis in Chile Permalink

Service design to balance waiting time and infection risk: An application for elections during the COVID-19 pandemic Permalink

Identifying Factors Predicting Kidney Graft Survival in Chile Using Elastic-Net-Regularized Cox Regression Permalink

Replacing quarantine of COVID-19 contacts with periodic testing is also effective in mitigating the risk of transmission Permalink

The social divide of social distancing: Shelter-in-place behavior in Santiago during the COVID-19 pandemic Permalink

Retail in High Definition: Monitoring customer assistance through video analytics Permalink

Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centers Permalink

Labor Planning and Shift Scheduling in Retail Stores Using Customer Traffic Data Permalink

Ordering sequential competitions to reduce order relevance: Soccer penalty shootouts Permalink

Why empirical research is good for Operations Management, and what is good empirical Operations Management? Permalink

Empirical Operations Management in MS and M&SOM: A Review of the Last Two Decades Permalink

Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships Permalink

Association among Intensive Care Unit Congestion, Intensive Care Unit Admission Decision, and Patient Outcomes Permalink

ICU Admission Control: An Empirical Study of Capacity Allocation and Its Implication for Patient Outcomes Permalink

Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach Permalink

Measuring the Effect of Queues on Customer Purchases

Combinatorial Auctions for Procurement: An Empirical Study of the Chilean School Meals Auction Permalink

Structural estimation of the effect of stock-outs

Drivers of finished-goods inventory in the U.S. automotive industry

Competing retailers and inventory: An empirical investigation of General Motors’ dealerships in isolated markets

Structural estimation of the Newsvendor model: An Application to Reserving Operating Room Time

Talks

Behavioral Nudges to Increase Utilization in Medical Appointments

July 21, 2026

Conference Talk at Revenue Management & Pricing Conference, Ross School of Business, University of Michigan, Ann Arbor, Michigan, USA

Keynote Plenary: Designing Procurement Markets to Reduce Government Spending

May 01, 2024

Keynote Plenary at Market Innovation Workshop, Online

Keynote Plenary: Data-driven Procurement Practices to Reduce Government Spending

March 01, 2024

Keynote Plenary at POMS and MIT-SCALE Latin America & Caribbean Conference, Cartagena de Indias, Colombia

Designing Incentives to Reduce Public Spending: Field Experiments in Government Procurement

October 01, 2023

Seminar at University of Maryland, College Park

Designing Incentives to Reduce Public Spending: Field Experiments in Government Procurement

April 01, 2023

Seminar at Boston College, Boston

Analytics saves lives during the Covid Crisis in Chile

April 01, 2022

Technology and Operations Seminar at INSEAD, Fontainbleau, France

Teaching

Data-Driven Decision Making

ENOPE415 - Operations Management

ENECO451 - Managerial Economics

Service and leadership

• Currently signed in to 43 different slack teams