Marcelo Olivares

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My personal academic webpage.

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Marcelo Olivares academic webpage

I am an Associate Professor of Industrial Engineering at the University of Chile and researcher at Instituto Sistemas Complejos de Ingenieria. I am also an Associate Adjunct Professor at Columbia Business School.

My research focuses on empirical research in Operations Management, with applications in service industries, healthcare and the public sector. I am Department Editor of the M&SOM journal from the INFORMS research community.

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Research Publications

Basso, L., Goic, M., Olivares, M., Saure, D., Thraves, C., Weintraub, G., et al. “Analytics Saves Lives during the Covid-19 Crisis in Chile.” Forthcoming in INFORMS Journal of Applied Analytics, Franz Edelman Special issue.

Olivares, M., Musalem, A., and Yung, D. “Balancing Agent Retention and Waiting Time in Service Platforms.” Forthcoming in Operations Research, Special Issue on Behavioral Queuing Science.

Magga, L., Maturana, S., Olivares, M., Valdevenito, M., Cabezas, J., Chapochnick, J., González, F., Kompatzki, A., Muller, H., Pefaur, J., Ulloa, C., Valjalo, R.“Identifying Factors Predicting Kidney Graft Survival in Chile Using Elastic-Net-Regularized Cox Regression.” Medicina, 58(10), 1348. doi:10.3390/medicina58101348

Foncea, P., Mondschein, S., Olivares, M., “Replacing quarantine of COVID-19 contacts with periodic testing is also effective in mitigating the risk of transmission.” Scientific Reports, 12, 3620. doi:10.1038/s41598-022-07447-2

Carranza, A., Goic, M., Lara, E., Olivares, M., Weintraub, G.Y., Covarrubia, J., Escobedo, C., Jara, N. and Basso, L.J. “The social divide of social distancing: Shelter-in-place behavior in Santiago during the COVID-19 pandemic” Management Science, 68(3), pp.2016–2027. doi:10.1287/mnsc.2021.4240

Mondschein, S., Olivares, M., Ordonez, F., Schwartz, D., Weintraub, A., Torres-Ulloa, I., Aguayo, C. and Canessa, G. “Service design to balance waiting time and infection risk: An application for elections during the COVID-19 pandemic” Service Science, 14(2),90–109. doi:10.1287/serv.2021.0290

Altman, D., Yom-Tov, G.B., Olivares, M., Ashtar, S. and Rafaeli, A. “Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centers.” Manufacturing & Service Operations Management, 23(4), 854–875. doi:10.1287/msom.2020.0897

Musalem, A., Olivares, M. and Schilkrut, A. “Retail in High Definition: Monitoring customer assistance through video analytics.” Manufacturing & Service Operations Management, 23(5), 1025–1042. doi:10.1287/msom.2020.0865

Rudi, N., Olivares, M. and Shetty, A. “Ordering sequential competitions to reduce order relevance: Soccer penalty shootouts.” PloS one 15(12), e0243786. doi:10.1371/journal.pone.0243786

Fisher, M., Olivares, M. and Staats, B.R. “Why empirical research is good for Operations Management, and what is good empirical Operations Management?” Manufacturing & Service Operations Management, 22(1), 170–178. doi:10.1287/msom.2019.0812

Terwiesch, C., Olivares, M., Staats, B. R., and Gaur, V. “Empirical Operations Management in MS and M&SOM: A Review of the Last Two Decades.” Manufacturing & Service Operations Management,22(4), 645–867. doi:10.1287/msom.2018.0755

Cachon, G., Gallino, S., Olivares, M. “Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships” Management Science, 65(4), 1455–1947. doi:10.1287/mnsc.2017.3014

Kim, S.H., Chan, C., Olivares, M. and Escobar, G. “Association among Intensive Care Unit Congestion, Intensive Care Unit Admission Decision, and Patient Outcomes” Critical Care Medicine, 44(10) 1814–1821. doi:10.1097/CCM.0000000000001850

Kim, S.H., Chan, C., Olivares, M. and Escobar, G.“ICU Admission Control: An Empirical Study of Capacity Allocation and Its Implication for Patient Outcomes” Management Science, 61(1): 19-38. doi:10.1287/mnsc.2014.2057.

Kim, S.W., Olivares, M., Weintraub, G. “Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach” Management Science 60(5), 1180–1201. hrefhttps://doi.org/10.1287/mnsc.2013.1814doi:10.1287/mnsc.2013.1814

Lu, Y., Musalem, A., Olivares, M. and Schilkrut, A. “Measuring the Effect of Queues on Customer Purchases” Management Science 59(8), 1743-1763.

Olivares, M., Weintraub, G., Yung, D. and Epstein, R. “Combinatorial Auctions for Procurement: An Empirical Study of the Chilean School Meals Auction” Management Science, 58(8), 1458–1481. doi:10.1287/mnsc.1110.1496

Cachon, G. and Olivares, M. “Drivers of finished-goods inventory in the U.S. automotive industry” Management Science, 56(1), 202–216.

Musalem, A., Olivares, M., Bradlow, E., Terwiesch, C. and Corsten D. “Structural estimation of the effect of stock-outs” Management Science 56(7), 1127–1145.

Olivares, M. and Cachon, G. “Competing retailers and inventory: An empirical investigation of General Motors’ dealerships in isolated markets” Management Science 55(9), 1586–1604

Olivares, M., Terwiesch, C. and Cassorla, L. “Structural estimation of the Newsvendor model: An Application to Reserving Operating Room Time” Management Science 54(1), 41–55.